Return & Refund Policy

At TrailerHousesForRent.com, we stand behind the quality of our mobile homes and are committed to customer satisfaction. This policy outlines the terms and conditions for returns, refunds, and exchanges to ensure transparency and protect both customer and company interests.

General Return Policy

Due to the custom nature of mobile home sales and the significant costs associated with transportation and setup, returns are handled on a case-by-case basis. We work diligently to ensure customer satisfaction through our comprehensive pre-purchase consultation process and quality assurance programs.

Pre-Delivery Returns

Cancellation Before Shipment:

• Orders may be cancelled before shipment begins

• Cancellation fees may apply based on order status

• Custom modifications are non-refundable

• Deposit refunds subject to cancellation timing

Cancellation Timeline:

• Within 24 hours of order: Full refund minus processing fees

• 24-72 hours: 90% refund of deposit

• 3-7 days: 75% refund of deposit

• After 7 days: 50% refund of deposit

• After production begins: No refund available

Manufacturing Defects:

• Full refund or replacement for manufacturing defects

• Defects must be identified before delivery

• Independent inspection may be required

• No cancellation fees for verified defects

Post-Delivery Returns

Inspection Period:

• 72-hour inspection period after delivery

• Customer must be present for delivery inspection

• All issues must be documented during inspection

• Acceptance of delivery indicates satisfaction unless issues noted

Grounds for Return:

• Significant manufacturing defects not apparent during pre-delivery inspection

• Delivery damage not caused by customer negligence

• Failure to meet agreed-upon specifications

• Safety issues identified by qualified inspectors

Return Process:

1. Contact customer service within 72 hours of delivery

2. Provide detailed documentation of issues

3. Allow for inspection by qualified technician

4. Receive determination on return eligibility

5. Coordinate return logistics if approved

Refund Eligibility

Full Refund Situations:

• Manufacturing defects affecting habitability

• Failure to deliver as specified in contract

• Safety issues making home uninhabitable

• Delivery damage exceeding repair threshold

Partial Refund Situations:

• Minor defects that can be repaired

• Cosmetic issues not affecting functionality

• Customer preference changes after delivery

• Site-related issues not disclosed pre-delivery

No Refund Situations:

• Customer preference changes without defects

• Issues caused by customer negligence

• Normal wear and tear after occupancy

• Changes in local regulations after order

• Site preparation issues caused by customer

Refund Process

Documentation Required:

• Original purchase agreement

• Delivery inspection report

• Photographic evidence of issues

• Independent inspection reports (if applicable)

• Proof of attempted resolution

Refund Timeline:

• Initial response: 24-48 hours

• Investigation completion: 5-10 business days

• Refund processing: 10-15 business days after approval

• Return logistics coordination: 2-4 weeks

Refund Method:

• Refunds issued to original payment method

• Wire transfers for large amounts

• Certified checks for cash transactions

• Processing fees may be deducted

Return Logistics

Customer Responsibilities:

• Maintain home in original condition

• Provide access for inspection and removal

• Coordinate with return logistics team

• Remove personal property before return

Company Responsibilities:

• Professional removal and transport

• Site restoration (reasonable efforts)

• Coordination with local authorities

• Insurance coverage during return transport

Return Costs:

• Manufacturing defects: Company pays all costs

• Customer preference: Customer pays return costs

• Shared responsibility for other situations

• Costs deducted from refund amount

Rent-to-Own Returns

Early Termination:

• Rent-to-own agreements may be terminated early

• Equity payments may be forfeited

• Specific terms outlined in rental agreement

• Professional consultation recommended

End-of-Term Options:

• Purchase the home at agreed price

• Return the home and forfeit equity

• Extend rental agreement (if available)

• Transfer agreement to qualified party

Damage Assessment:

• Normal wear and tear expected

• Excessive damage charged to customer

• Professional cleaning may be required

• Security deposit applied to damages

Warranty vs. Return Policy

Manufacturer Warranty:

• Separate from return policy

• Covers defects for specified period

• Repair or replacement of defective components

• Does not void return policy rights

Extended Warranty:

• Optional coverage beyond manufacturer warranty

• Covers additional components and timeframes

• Separate terms and conditions apply

• Available for purchase with home

Service Warranty:

• Covers delivery and setup services

• 30-day warranty on setup work

• Correction of setup-related issues

• Does not cover customer-caused damage

Special Circumstances

Force Majeure Events:

• Natural disasters affecting delivery or setup

• Government regulations preventing delivery

• Transportation strikes or disruptions

• Case-by-case evaluation and resolution

Customer Hardship:

• Financial hardship after purchase

• Medical emergencies affecting occupancy

• Job loss or relocation requirements

• Compassionate consideration available

Financing Issues:

• Loan approval problems after order

• Credit changes affecting financing

• Lender requirement modifications

• Alternative financing solutions offered

Dispute Resolution

Internal Resolution:

• The customer service team handles initial complaints

• Management review for complex issues

• Independent mediation available

• Documentation of all resolution attempts

External Resolution:

• Binding arbitration for unresolved disputes

• State consumer protection agency involvement

• Legal action as last resort

• Costs and procedures outlined in purchase agreement

Customer Rights:

• Right to fair treatment and consideration

• Right to independent inspection

• Right to legal representation

• Right to regulatory agency complaints

Policy Exceptions

Custom Orders:

• Highly customized homes may have different terms

• Specific exceptions outlined in purchase agreement

• Limited return options due to customization

• Alternative resolution methods available

Clearance Items:

• Discounted homes may have modified return terms.

• “As-is” sales with limited return rights

• Specific terms disclosed before purchase

• Warranty coverage may be limited

Bulk Purchases:

• Commercial or investment purchases

• Modified terms for multiple-unit orders

• Separate agreements for large transactions

• Professional consultation recommended

Contact Information

Customer Service:

• Phone: (657) 224-3173 ext. 3

• Email: support@trailerhousesforrent.com

• Hours: Monday-Friday, 8 AM – 6 PM EST

Returns Department:

• Email: support@trailerhousesforrent.com

Dedicated team for return processing

• Expedited response for urgent issues

Policy Acknowledgment

By purchasing from TrailerHousesForRent.com, customers acknowledge they have read, understood, and agree to the terms of this return and refund policy. This policy is part of the overall purchase agreement and is legally binding.

Policy Updates

This return and refund policy may be updated periodically to reflect changes in business practices, regulations, or industry standards. Customers will be notified of significant changes that affect their rights or obligations.

For questions about returns or refunds, contact our customer service team at (305) 390-1903‬ ext. 3.