Shipping & Delivery Policy
TrailerHousesForRent.com is committed to providing professional, reliable shipping and delivery services for all mobile home purchases. This policy outlines our shipping procedures, timelines, costs, and customer responsibilities to ensure a smooth delivery experience.
Shipping Coverage Area
We provide shipping and delivery services throughout:
• All 50 United States
• Washington D.C.
• Select provinces in Canada (additional restrictions may apply)
Delivery Methods
Standard Delivery
• Transportation to your prepared site
• Basic positioning on foundation
• Suitable for accessible sites with prepared foundations
• Most economical delivery option
Full-Service Delivery & Setup
• Complete transportation and professional setup
• Positioning, leveling, and basic utility connections
• Skirting installation (where applicable)
• Final inspection and walkthrough
• Recommended for most customers
Crane-Assisted Delivery
• Required for challenging sites or multi-section homes
• Professional crane operators and specialized equipment
• Additional costs apply based on complexity
• Site survey may be required
Shipping Timeframes
Standard Timeframes:
• Local delivery (within 100 miles): 1-2 weeks
• Regional delivery (100-500 miles): 2-3 weeks
• Long-distance delivery (500+ miles): 3-4 weeks
• Custom/special orders: 4-8 weeks
Factors Affecting Delivery Time:
• Weather conditions
• Permit processing time
• Site preparation completion
• Route restrictions
• Seasonal demand
Shipping Costs
Shipping costs are calculated based on:
• Distance from origin to destination
• Home size and configuration
• Site accessibility and complexity
• Additional services required
• Regional cost variations
• Fuel surcharges (when applicable)
Exact costs provided in writing before order confirmation
Customer Responsibilities
Site Preparation:
• Provide level, properly prepared foundation
• Ensure adequate site access for delivery vehicles
• Obtain necessary permits before delivery
• Arrange for utility connections and inspections
• Clear site of obstacles and debris
Access Requirements:
• Minimum road width: 14 feet (single-wide), 16 feet (double-wide)
• Adequate turning radius for transport vehicles
• Bridge weight capacity: minimum 80,000 pounds
• Overhead clearance: minimum 15 feet
• Stable road surface capable of supporting heavy vehicles
Availability:
•Be available during scheduled delivery window
• Provide contact information for delivery coordination
• Arrange for final walkthrough and inspection
• Be present for utility connections (if included)
Delivery Process
Pre-Delivery:
1. Site inspection and preparation verification
2. Permit acquisition and route planning
3. Delivery scheduling and customer notification
4. Final delivery confirmation 24-48 hours prior
Delivery Day:
1. Transport team arrival and site assessment
2. Home positioning and placement
3. Setup services (if included in package)
4. Customer walkthrough and inspection
5. Delivery completion documentation
Post-Delivery:
1. Final inspection and any necessary adjustments
2. Warranty information and documentation
3. Customer satisfaction follow-up
4. Ongoing support as needed
Delivery Delays
Weather-Related Delays:
• Safety is our top priority
• Deliveries may be postponed for severe weather
• Customers notified as soon as possible
• No additional charges for weather delays
Customer-Related Delays:
• Site preparation not completed
• Permits not obtained
• Access issues not resolved
• Additional charges may apply for rescheduling
Damage During Shipping
Insurance Coverage:
• All shipments fully insured during transport
• Comprehensive liability and cargo coverage
• Immediate damage assessment upon delivery
• Prompt resolution of any damage claims
Damage Reporting:
• Inspect home immediately upon delivery
• Report any damage before transport team departure
• Document damage with photos
• Complete damage report with delivery team
Damage Resolution:
• Minor damage: Repaired on-site when possible
• Major damage: Replacement or comprehensive repair
• No cost to customer for transport-related damage
• Expedited resolution process
Special Delivery Situations
Remote Locations:
• Additional planning and costs may apply
• Site surveys may be required
• Extended delivery timeframes
• Specialized equipment may be necessary
Challenging Sites:
• Steep grades or difficult access
• Soft ground conditions
• Overhead obstacles
• Additional equipment and costs may apply
Multi-Section Homes:
• Coordinated delivery of all sections
• Crane assistance typically required
• Extended setup timeframes
• Specialized crews and equipment
Delivery Modifications
Schedule Changes:
• Minimum 48-hour notice required
• Subject to availability and routing
• Additional charges may apply
• Weather-related changes exempt from fees
Delivery Address Changes:
• Must be confirmed before transport begins
• Route and cost recalculation required
• Additional charges apply for significant changes
• May affect delivery timeline
International Shipping (Canada)
Additional Requirements:
• Customs documentation and clearance
• Compliance with Canadian regulations
• Additional transit time for border crossing
• Currency exchange considerations
Restricted Items:
• Certain appliances or components may be restricted
• Propane tanks typically not transported across borders.
• Alternative arrangements for restricted items
Customer Support
Delivery Coordination Team:
• Phone:
• Email: support@trailerhousesforrent.com
• Available Monday-Friday, 8 AM – 6 PM EST
Emergency Contact:
• 24/7 emergency support during delivery
• Immediate assistance for delivery issues
• Direct contact with transport teams
Delivery Tracking:
• Real-time updates on delivery status
• GPS tracking available for transport
• Proactive communication about any changes
Terms and Conditions
• Delivery terms are part of the overall purchase agreement
• Customer acceptance required before delivery scheduling
• Changes to delivery terms may affect pricing
• Force majeure events may affect delivery schedules
Policy Updates
This shipping policy may be updated periodically to reflect changes in services, regulations, or operational procedures. Customers will be notified of significant changes that affect their delivery.
For questions about our shipping policy or to schedule delivery, contact our delivery coordination team at (305) 390-1903 ext. 4.